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Thank you for shopping at Topsaint. Topsaint is committed to your shopping satisfaction. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on returns and refunds.
The following terms are applicable for any products that you purchased with us.
You may initiate a return for an item(s) within 30 days of receipt for a refund. Returns outside of the 30 day return window will not be accepted. Refunds will be applied to your account once the item has been received and inspected through our warehouse. Naturally, if your return is because of our error and quality problem, we’ll pay these shipping costs. If the reason for the return isn’t quality-related and our error, then customer must pay the return shipping costs. To act on our return policy, simply follow these steps:
1. Contact us by 1964462674@qq.com and complete a return request within 30 days of your purchase to get a return merchandise authorization (RMA) number.
2. Once you secure a return authorization number, you will need to send the product back to us promptly.
3. Upon receiving the product, we will inspect it to ensure that it is in good condition for resale, approve the return(s), and process your refund.
We only accept exchanges for those products that are damaged or defective upon delivery, please contact a Topsaint Customer Service Representative by emailing 1964462674@qq.com with a description of the damage or defect within 30 days of the purchase date. Once we receive your information and approve the exchange, we will send you an e-mail with an authorization number and complete instructions for your exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 1964462674@qq.com.
l Please note that products must be returned in the original packaging and will not affect the second sale. So, all products must be returned with all original manuals, registration cards, accessories, boxes, outer cartons and packing materials. If a product is returned damaged or with missing items, we reserve the right to assess a restocking fee up to the full value of the purchase, depending on the items damaged or missing.
l Returns will not be accepted without a return merchandise authorization (RMA) number. Once a return has been authorized and return instructions provided to the customer, the items must be send back within 2 weeks.
l Additional shipping charges due to customer special delivery requests (next-day delivery, international delivery, etc.) are not refundable.
l The first day of the 30-day return period is the day the customer receives item(s). You will be responsible for paying for your own shipping costs for returning your item if over 30 days. Shipping costs are non-refundable.
Please contact us with any questions you have about our return and exchange policies. We are more than happy to assist you.
Should you have any issues or questions regarding the store, please contact us.
Company: TOPSAINT CO.,LTD
Customer Service: 24/7 e-mail reply
Email: 1964462674@qq.com
Tel: +86 13450273846
Monday to Friday: 9 a.m. – 7 p.m. (EST)
Address: No 125,Huangyuan Road, Baiyun District, Guangzhou, China.
